Returns & Refund Policy

At Watchily, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the return and refund conditions below.

30-Day Returns

You may request a return within 30 days of delivery.

To be eligible for a return, the item must:

• Be unused and in the same condition in which you received it.
• Be returned in its original packaging.
• Include proof of purchase or your order number.

Returns requested more than 30 days after delivery may not be accepted.

How to Request a Return

Before sending an item back, please contact our customer support team at:

Refunds

Once your returned item has been received and inspected, we will send you an email confirming receipt and informing you whether your refund has been approved or rejected.

If your refund is approved, the amount will be automatically credited to your original payment method.

Please allow some additional processing time for your bank or payment provider to reflect the refund in your account.

Partial Refunds

In certain circumstances, only a partial refund may be granted, including when:

• The item is not in its original condition.
• The item has been damaged or has missing parts for reasons not caused by our error.
• The item is returned more than 30 days after delivery.

Late or Missing Refunds

If you have not received your refund after it has been approved:

1. Check your bank or payment account again.
2. Contact your credit card company or payment provider, as processing times may vary.
3. Contact your bank if applicable.

If you have completed these steps and still have not received your refund, please contact us at:

contact@getwatchily.com

Exchanges

We replace products only when they are defective or damaged.

If you need to exchange a defective or damaged item for the same product, please contact us at:

contact@getwatchily.com

Please include your order number and details of the issue.

2-Year Warranty

Warranty Exclusions

The warranty does not cover:

• Damage caused by accidents, abuse, misuse, flooding, fire, earthquakes, or other external causes.
• Damage resulting from use outside the permitted or intended conditions.
• Damage resulting from repairs, modifications, upgrades, or other service performed by anyone not authorized by Watchily.
• Cosmetic damage, including scratches, dents, or broken plastic.
• Products that have been modified to alter their functionality or capabilities without our written authorization.

Return Shipping

Unless otherwise required by applicable law, customers are responsible for return shipping costs.

Original shipping fees are non-refundable, except where required by applicable law or where the return is due to an error on our part or a defective product.

We recommend using a shipping service that provides tracking when returning an item. Watchily cannot be responsible for returned packages that cannot be confirmed as delivered.

Order Number

Please clearly include your order number with your return so that we can identify and process your return efficiently.

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